People & context

Robert, Lena, this is Henrik, our account director. He is here because we are talking about money.

I am not going to tell our floor.

so I am serious. Not a so...

not asking for that. But I want it written down that the value...

case is fresh waste reduction and that the expectation is return on investment inside

twelve months of signature. So that in fourteen months nobody can tell me the project was

a success

because ambient inventory improved.

We can write the value case and the expectation. We cannot write a guarantee,

because the delivery depends partly on your data,

On the twelve month point, can I ask something? Is that a board commitment or your own?

Both now. There was a story in the

press in December about food waste and we came out badly. That is why

this project has a budget. So the board asks me about waste every meeting and I

Hi Robert, Lena, Monthly steering report, March 2026. Status: 🟢 On Track First full quarter of fresh live. Waste down from 4.1% to 3.4%. - Approximately 118 tonnes of fresh waste avoided across the 25 store cohort. - Approximately 296 tonnes CO2e avoided, on Acme's own published conversion factors. - Two caveats apply and are in the detail note. The figure should not be scaled to the full estate without discussion. - On the twelve month question: as Robert set out at the SOW review, this was always framed as an anticipation on our side rather than a commitment, and we have reported against it on that basis throughout. - Bakery build progressing. [Image removed by sender] What we need from you: None.

Robert, Indicative numbers attached. Summary here so you have it in the mail. Chain wide for the three fresh categories, 340 stores: additional annual licence of approximately 420 thousand, plus implementation of approximately 260 thousand one off. On your second point, and this is the honest version. The twelve month expectation was missed for one reason above all others. The value case depended on fresh, and fresh depended on a data field that we identified as a dependency in April 2024 and never obtained. Everything else largely went to plan. We built a workaround in September 2025 which works acceptably on fast moving articles and poorly on slow moving ones, and your category manager has been compensating for the difference by hand ever since. For the next number to be different, that field has to be available. It is not a RELEX deliverable and I cannot commit to it on your behalf, which is why I am putting it in writing rather than in a slide. If it is not resolved, chain wide will reduce waste by less than the pilot suggests, because the slow moving articles are a larger share of the tail across 340 stores than across 25.

I mean Nine eighty at signature, and there an expansion conversation about bakery which Meridian is fronting, so we would be subcontracting or partnering. Call it two hundred additional if it lands.