We proceeded. Nobody objected. Nadia Haddad Solution Consultant [Image removed by sender] +46 76 552 30 18 | CET n.haddad@relexsolutions.example Vasagatan 7, 111 20 Stockholm [Image removed…
ACME ORG
Project memory
Explore the conversations and decisions behind the current picture.
Hi, Coming back to this old thread. Was the approximation approach ever confirmed by Acme, or did we just proceed? I am writing up the config decisions and I cannot find an agreement anywhe…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. It is not impossible, it is unowned,…
This thread is now two months old and has thirteen messages in it, which usually means email is the wrong medium. I am putting shelf life on the agenda for the Phase 2 escalation call on Fr…
Hi all, Adding Nadia (Öberg, not Haddad) who did something similar on another account. Since remaining shelf life is not available, I propose we proceed with an approximation: total shelf …
Hi, I looked at a WMS extract in June but that was for a different thing (the DC-2 inventory feed). Different system as far as I can tell. I do not think it helps here. Sorry. Kwame Boate…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Hi, Warehouse team says goods recei…
Hello, What is the status on this? FYI @Lena Fischer - this is the item I mentioned in the steering call. Best regards, Ana Duarte Project Manager [Image removed by sender] +351 913 882 1…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Not yet. Half of them are on holiday…
Hi Priya, Following up on the below. Did the warehouse team come back on remaining shelf life? This is on our critical path for fresh UAT. Nadia Haddad Solution Consultant [Image removed …
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Hi, MHDHB is the total shelf life, …
Hi Priya, For the fresh ordering configuration we need the remaining shelf life at the point of order, per article per site. Sofia has described where it comes from operationally but I need…
Hi Sofia, Reviving this thread because I need to set up the same access for the bakery workstream and I want to reuse whatever was done for you. Nadia, was SofAlme created as a normal user…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Works, thank you 👍 Sofia Almeida C…
Hi again, I created a new user for you and I can log in with it. UserName: SofAlme Password: SofAlme2025! Please change it after first login. best regards Nadia Haddad Solution Consulta…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. It does not work. I reset my passwor…
Hi Sofia, Your credentials should be the same as production. The URL for test is: https://acme-test.relexsolutions-hosted.example/ Let me know if it does not work, the UI is slightly diff…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Hi Nadia, I am supposed to review t…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Thank you for not arguing about it. …
Lena, I cannot, and I have looked. It was discussed in the June steering, it was not minuted as a decision, and we built the plan on it. That is our error rather than a misunderstanding. W…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Marco, In the go/no-go meeting on M…
It was discussed verbally in the June steering and nobody pushed back. I would treat it as agreed. Marco Rossi Account Executive [Image removed by sender] +351 912 447 026 | CET/CEST marco.…
Marco? Best regards, Ana Duarte Project Manager [Image removed by sender] +351 913 882 145 | UTC +01:00 ana.duarte@relexsolutions.example Rua do Ouro 42, 1100-063 Lisboa Connect with me [Im…
Will do. Just to check - did Acme actually confirm three waves? I have looked back through the thread and I cannot see a reply from Lena or Robert. Nadia Haddad Solution Consultant [Image r…
Forwarding for planning. The three-wave approach is what we are building towards. Nadia, can you sketch the UAT plan on that basis? Best regards, Ana Duarte Project Manager [Image removed …
Hello both, Following our conversation, a proposal for how we sequence Phase 2. Rather than delivering all four fresh categories together in one go-live, we would deliver produce and dairy…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Hi Ana, It is March. Was this ever …
Hi Sofia, Handover pack updated, now v4, the line is gone. The old version is still in the document history on the project site, which I cannot delete myself - I have raised it with our IT.…
Sofia, Understood, and you are right. I have asked Ana to remove it from the handover pack today and to check the project site. I will come back to you on where else it appears. I do not w…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Marco, Following the call yesterday…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Hi Ana, Received, thank you. We wil…
The whole chain. Why - oh. Best regards, Ana Duarte Project Manager [Image removed by sender] +351 913 882 145 | UTC +01:00 ana.duarte@relexsolutions.example Rua do Ouro 42, 1100-063 Lisboa…
Ana - did you forward the whole chain or just the attachment? We agreed on the 28th that this went to Lena and she decided what Meridian saw. Marco Rossi Account Executive [Image removed b…
Hi Ivan, Ruth, As promised at the scoping session, the DC-2 incident log so you can plan around the feed reliability. Ana Best regards, Ana Duarte Project Manager [Image removed by sender…
Agreed, do not put it like that. Let us ask her whether anything changed in the January maintenance window and let her find it herself. Nadia Haddad Solution Consultant [Image removed by se…
Attaching the DC-2 incident log for January. Fourteen failures, eleven silent. Worth noting for internal purposes that four of them correlate with a scheduled job on Acme's side that Priya …
I will mention it to Lena rather than to Sofia directly. Do not forward it any further. Best regards, Ana Duarte Project Manager [Image removed by sender] +351 913 882 145 | UTC +01:00 ana.…
Ana - I think Sofia has misconfigured her out of office, the last line was clearly not meant for work contacts. Should someone tell her? It is going to every person who emails her for six we…
Automatic reply: Fresh category hierarchy - question I am out of the office from 13 October and expect to return on 17 November. I will not be reading email during this period. For anythin…
Hi Sofia, Quick one - in the fresh hierarchy, does "chilled convenience" sit under ready meals or is it its own thing? The master data has it both ways depending on which site. Thanks Nad…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Three at Meridian. Priya Nair IT In…
Answer on the historic files. OP_ID is present in the raw landing zone for every daily file since 14 February. It is not carried into the aggregated waste tables, which group by store and a…
Hi Priya, Confirmed. OP_ID is dropped at the extract from the next run, which is Friday night. On files already delivered: they are in the raw landing zone and in the processed store. Kwam…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Nadia, Following Monday's call, con…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Marco, Item 3. Katarina Voss Data …
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Thank you, that is a good response t…
Katarina, Responses to three of four. 1. Hosting is EU West region. It is named in Schedule 2 of the agreement. Extract attached. 2. The fifth sub-processor is Halberd Observability BV…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Marco, Following this afternoon, th…
25. The pilot was reduced in September 2024 and our plan was updated at the time. My note below was wrong and I will correct it in the deck before Thursday. Marco Rossi Account Executive [I…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Is it 40 or 25? I have seen both thi…
Robert, Ahead of Thursday's review, the headline numbers are drawn from the pilot cohort of 40 stores over the ninety days since go-live. Marco Marco Rossi Account Executive [Image remove…
I was not told but 25 is fine. I will update the plan. Best regards, Ana Duarte Project Manager [Image removed by sender] +351 913 882 145 | UTC +01:00 ana.duarte@relexsolutions.example Rua…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Store list attached. Note it is 25 r…
Lena, Confirming the pilot store group as agreed at kickoff: 40 stores, spread across the three regions so we are not testing a single buying pattern. Priya, we will need the store list to…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Nadia - the produce number looks rig…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Good. What does 118 tonnes cost us a…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. This is the first number in two year…
Hello, First full quarter of fresh live. Numbers against the baseline we agreed in December. Produce and dairy, 25 pilot stores, January to March: Fresh waste 4.1% -> 3.4% of…
Understood. Logging it as a phase two dependency and closing this thread. Med vänliga hälsningar, Tomas Lindholm Solution Architect Bild borttagen av avsändaren. +46 70 118 44 92 tomas.lind…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. He is back and says it is captured b…
Priya, It is August. Any word on whether goods receipt date is available outside the WMS? Med vänliga hälsningar, Tomas Lindholm Solution Architect Bild borttagen av avsändaren. +46 70 118…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Hi, Agreed on all four. I will own …
Priya, Assessment written up as promised. Four conclusions. ECC 6.0 is fine and we have no concerns about the nightly batch for daily replenishment. DC-2 goes in as a named risk. Out of s…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. That wording is in. Signed version g…
"RELEX anticipates" is fine, it says the same thing. On the baseline, agreed, it cannot be defined yet. Can we word it as "a baseline to be agreed in writing prior to go-live of the fresh p…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Marco, Legal have looked at it. The…
Robert, Lena, Draft wording for the value case section, per our conversation. "The primary value driver for this engagement is the reduction of fresh food waste, measured as a percentage o…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. It will become someone else's critic…
Recorded, and thank you. I have put it in the steering report. One thing for the record so it is not a surprise in six months: shelf life remains at 48% and untouched. That is correct for t…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Done. All 1,317. The two unresponsiv…
Priya, where are we? The plan has this finishing before Christmas and Q1 go-live depends on it. Best regards, Ana Duarte Project Manager Image +351 913 882 145 | UTC +01:00 ana.duarte@relex…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Progress after four weeks: 780 of 1,…
Priya, As agreed in the workshop, the remediation scope for the pilot cohort: Articles in cohort 4,214 Missing case pack quantity 1,317 Missing or default sup…
Training sessions booked. Two hours for the central team on the 24th, one hour per region for store users across the 25th and 26th. Store user list still outstanding. I need it by Monday to…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Give her access. She should be able …
Thank you. Sofia is listed as Category Manager but fresh is not in this phase. Should she have access at all? Best regards, Ana Duarte Project Manager Image +351 913 882 145 | UTC +01:00 an…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Central team users of the replenishm…
Hello, For the 1 March go-live I need the user list for the pilot cohort. Roles we support are Planner, Category Manager, Store User and Administrator. Please send names, email addresses a…
Both rounding defects fixed and re-tested. Nine of nine scenarios now pass. Kwame Boateng Technical Consultant Image +44 7700 900 318 k.boateng@relexsolutions.example Image relexsolutions.e…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Signed and attached. The wording is …
Lena, As discussed this afternoon, for signature. "Acme Org confirms that user acceptance testing for core replenishment has been completed satisfactorily for the 25 store pilot cohort, co…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. File size check in place. Any file u…
Agreed and noted separately. Please do add the file size check. For the record, we should have had it from the start. An empty file passing as success is the kind of thing a design review i…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Technical note so this is on the rec…
Yes, and I am not going to delete it, because it is the record of what was agreed at the time. But I will add a note to the folder saying the cohort was reduced and when. Best regards, Ana …
Is the old material still in the project folder? Marco Rossi Account Executive Image +351 912 447 026 | CET/CEST marco.rossi@relexsolutions.example Rua do Ouro 42, 1100-063 Lisboa Connect w…
25. Reduced in September 2024, plan reissued at the time. The 40 is in the original kickoff material and in a slide you used in May, which Robert picked up on. Best regards, Ana Duarte Pro…
Ana, Building the value case slide for the September QBR. Am I reporting on 25 stores or 40? I have both numbers in different documents. Marco Rossi Account Executive Image +351 912 447 02…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Nadia, Ivan has just replied to me …
Hi Ivan, Ruth, Ahead of the bakery scoping session, this is the runbook we used for the fresh cutover in December. It is a useful template for how we will handle the bakery go-live. Nadia …
That is exactly the right way to do it, thank you. Best regards, Ana Duarte Project Manager Image +351 913 882 145 | UTC +01:00 ana.duarte@relexsolutions.example Rua do Ouro 42, 1100-063 Li…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Received. I am going to forward the …
Attached is the fresh cutover runbook for Monday. It contains the on-call mobile numbers for Kwame, Priya and Lena. Please keep distribution to this group only. Priya asked for that specifi…
It goes through Priya, since it is Acme's environment. Priya, can Meridian have read access to test? Two users. Nadia Haddad Solution Consultant Image +46 76 552 30 18 | CET n.haddad@relex…
This email originated from outside of RELEX. Be careful of attachments and links from unknown senders. Report suspicious emails using the report button. Nadia, For the bakery build we need…
Robert, Indicative numbers attached. Summary here so you have it in the mail. Chain wide for the three fresh categories, 340 stores: additional annual licence of approximately 420 thousand…
Hi All, Hereby the weekly update. Update 06-04-2026 (Week 15) 🟢 On Track Q1 fresh waste 3.4% against a 4.1% baseline. Detail in a separate note. Timeline On plan. [Image removed by sen…
Hi Robert, Lena, Monthly steering report, March 2026. Status: 🟢 On Track First full quarter of fresh live. Waste down from 4.1% to 3.4%. - Approximately 118 tonnes of fresh waste avoide…
The fresh waste is our...
biggest pain. That is why you are here. We throw away too much produce and dairy and
it is the thing my board asks me about. If you can move that fifteen
to twenty percent, like this pays for itself and I do not need to argue about anything else.
and my judgement. Shelf life is not in any system properly.
We have a shelf life field in the product master. It is
populated for maybe half the range...
nobody has owned it since it was set up. So
No, and I want to be clear about that
S/4 migration the roadmap. There is a slide somewhere
is an extract that runs at two in the morning
That is the mechanism, and it is the only mechanism.
No, and there will not be one for this
not asking for that. But I want it written down that the value...
case is fresh waste reduction and that the expectation is return on investment inside
twelve months of signature. So that in fourteen months nobody can tell me the project was
We can put the value case in the statement of work.
We can write the value case and the expectation. We cannot write a guarantee,
Put the quarterly review in the SOW.
Not as a nice idea, basically as an obligation.
Remaining shelf-life does not exist. Not as a field, sort of not not anywhere we can reach. It is in the warehouse system as an arrival date and it is not exposed.
It is in the assessment as an open question. It not in the assessment as a phase two blocker, which is what it actually is.
Right. Kwame, note that as the first item on the phase two dependency list, and it needs a date and an owner.
The The shelf life aware ordering. Sofia described a requirement in March and Marco said we would commit fresh as phase two with a target window. Sofia thinks the requirement is agreed. The …
— and that is agreed then. Priya's...
team owns the remediation and relics supports.
Agreed. I will write it it up that way.
put DC-2 on the watch list from day one then. We will add monitoring so
Q1 2025 if master data is ready.
That is what we agreed before the recording, that your,
remediation with our support.
Then let us hold Q1 as the target and flag master data as the dependency
in the plan, explicitly, yeah with a review point.
quantity is missing on thirty-one percent of active articles.
clean. Supplier lead times are populated but I do not believe them,
because a lot them are exactly seven days, which
And shelf life is populated on forty-eight percent.
Case pack blocks ordering. You cannot order in units the supplier does,
While we are on the cohort. The regional managers have pushed back on forty stores.
Two of the three regions say they cannot support that many
during their peak. So I have agreed to reduce it.
Twenty-five. Spread the same way, I mean three regions, mixed formats.
and I will reissue the plan and the store list request. Priya, that changes what you send
It is not a single number, it depends on the category. Under five days remaining I mean...
Then write it down, because I have said twice now and I do not know where it goes.
It goes the workshop output...
and into the phase two requirements. I will make sure
Then ninety-eight and ninety-five is a
Daily order, sort of daily delivery on the fast lines, twice weekly below.
Rounding to case pack, where we have it.
Case pack for the cohort is done. Thirteen hundred articles, finished on the nineteenth of December.
We can work around that by deriving actuals from receipt history, which is less,
Untouched. Not in scope. And before anyone asks, the warehouse question is still unanswered,
and I have stopped chasing it because nothing,
Understood. It becomes phase two's problem.
Signed at nine hundred and eighty eighty thousand annual. We held above the floor, we went to fourteen percent off list and the floor is eighteen, so there is headroom if Phase 2 needs sweet…
But, do not sweeten it yet.
I was not going to.
Lena Fischer is the champion, unambiguously. Head of supply chain, she brought us in, she defends us internally. If we lose Lena we lose the account.
She is safe. Kahn is the gate. CFO. He does not care about ambient, he does not care about automation rates, you know he cares about fresh waste because that is what the board asks him about…
shelf life does not matter for this go live because fresh is not in scope. If
fresh in three months they will find the shelf life field is still mostly empty.
you know Noted, and that is going in the risk log rather than in this call.
say it carefully. The feed runs it has run for eleven consecutive nights in test.
It also failed twice I mean...
Monitoring alerts me, and I have the runbook. But the honest
Cohort. Confirming for the record, this is the twenty-five store pilot group.
you know It has failed twice. Once on the sixth,
stale stock, so we over-ordered on about forty lines,
now told their regional manager that the new system does not work.
failure on the sixth was the middleware. The failure on the fourteenth was...
files, and one of the three files was empty because an upstream export
accuracy up six point two points versus baseline, ambient inventory down nine percent, order automation at ninety-one,
of like but those are ambient numbers. Where is the fresh waste reduction? That
The pilot group. Twenty-five stores.
The DC-2 nightly feed keeps failing. My team gets paged. It is eroding trust
Twice, three times a week.
It is the middleware. We flagged it at kickoff, like it went on the watch list, and the watch list has
worked in the sense that we now know when it fails. But knowing is not fixing. We need a permanent
Core replenishment has been live three months. This is the yeah...
service. Charlotte...
the first of July.
I stay on phase two. So
about the system as it currently runs is mine. Incidents, the DC-2 feed, monitoring, access requests, parameter changes on existing categories, the quarterly
Then that is a good example. The failures are mine, the permanent fix is...
It has a date. Fifteenth of September, gated on Acme's quarterly change window.
more. Sofia Almeida is the only person at Acme who understands
yeah It is in three, in slightly different words.
Then is in none.
Core replenishmentt has been live four months on the pilot cohort. The numbers
we reported in May hold. Automation is at ninety-one and has been stable since April.
DC-2 fails roughly twice a week. The joint engineering session we agreed in May happened on the
We owe you a scoping proposal. What I want to agree today is not the...
Mid-July. It will cover which categories, in what order, and what what the dependencies
proposal in July needs a date in it.
sort of It will have a date in it.
about six weeks behind.
causes. The first is UAT resourcing on your side, we have not had the
people we planned for. The second is ours, there is a calculation defect in the fresh-food allocation module that produces negative quantities...
Days, not weeks. It is already in development.
And the UAT resourcing is mine.
I am not going to be the reason it slips. I will add capacity.
right I am still doing it by hand. That
twenty-five and I am doing fresh ordering in a spreadsheet exactly the way I was doing it when I first met Marco.
two month email conversation about my categories that I have
But, i answered that question in March last last year. In the demo. It was the main thing I said.
Sofia is out from Monday for about six weeks. Jonas is covering. This
Things Jonas should not decide, so and I mean should
Fewer. Maybe a third of what it would be.
right Then let us do that.
The chilled ready meals promotion cycle is not in any document. It
runs on a four week rhythm that the commercial team...
rhythm. I cannot write down which weeks the commercial team will break it, which they do about...
I will send it to all three of you, because if I send it to one...
The defect is fixed and verified. Negative
quantities are gone. UAT has run for nine working days on the four fresh categories and
Bakery is poor because half of it is baked in store and it is not
We can descope bakery from this...
Then that is my decision. Go live on produce, dairy and chilled ready meals. Bakery comes later as its own,
The March notes, from the demo last year. Somebody has clearly written down that I was having surgery, because Nadia
It is in the handover pack. Document is called Acme-fresh-handover-v3, it is on the project...
Page four, under key stakeholders. It says your name, your role, and then,
follow me around for two years. Take it out.
Sofia is right and I want it followed up properly, not just in this meeting's,
one. And four four eight nine three three is Osman Yildirim at the same store. I can...
Yes, with the caveat everyone in this room knows. It runs on the approximation. Total shell life minus average days
is not remaining life. On fast movers it will be close. On slow,
Not without the warehouse data, which was first asked for in
Okay so, i have been the rollback plan for two years.
So the scope. Bakery came out of the December go-live with the...
percent of it is bake-off, which
Yeah so, which what I said in the very first meeting, in March last,
We would prefer to consume a forecast and own the plan.
That works for us.
Actions then. Meridian to consume a forecast and own the
store format. Nadia to define interface points
March.
On the boundary. Our proposal is that we produce a
baked, and Meridian consumes it and decides how it becomes a
We can split the day forecast on a fixed profile
precise about what we are agreeing, yeah because this will be quoted back. We produce a day level forecast plus a fixed
intraday profile. We do not produce an intraday forecast. If the shape moves, the profile is wrong until somebody
Let us not decide that today. I will put it
on the open items list with no owner, so it
Your environment is hosted in the EU. West Europe region.
The region is named, yes.
it is five now. There
is a monitoring monitoring and observability provider that was on the...
Were we notified?
I do not know.
We will come back within a
Numbers first. Six months live on the twenty-five store. Fresh waste has
moved from four point one percent to three,
We are not there. About two thirds of the gap is closed.
Roughly two hundred and forty tonnes avoided over six months
so every time we have reported this. The cohort is twenty-five of three three
When it is chain wide, which is not scoped yet.
Acme. Renewal is mid twenty-seven so this is early, but the DPO review changed my view of the risk.
my view of the.
The four actions are closed except the retention policy, so which is with legal.
I mean Nine eighty at signature, and there an expansion conversation about bakery which Meridian is fronting, so we would be subcontracting or partnering. Call it two hundred additional if i…
Well, kahn got his twelve months, roughly. Fresh went live in December, so a bit late, but waste numbers from the first quarter are good enough that he stopped counting.
like Nadia Haddad, employee four. Not Nadia Öberg.