People & context

Lena Fischer is the champion, unambiguously. Head of supply chain, she brought us in, she defends us internally. If we lose Lena we lose the account.

The fresh waste is our...

biggest pain. That is why you are here. We throw away too much produce and dairy and

it is not a rounding error,

it is the thing my board asks me about. If you can move that fifteen

to twenty percent, like this pays for itself and I do not need to argue about anything else.

In writing.

That wording is in. Signed version going out this week. Mit freundlichen Grüßen

"RELEX anticipates" is fine, it says the same thing. On the baseline, agreed, it cannot be defined yet. Can we word it as "a baseline to be agreed in writing prior to go-live of the fresh phase"? That gives your legal team a commitment and gives us room.

Send me something to sign and I will sign it.

Give her access. She should be able to see how it works before phase two lands on her. Mit freundlichen Grüßen

Lena, I cannot, and I have looked. It was discussed in the June steering, it was not minuted as a decision, and we built the plan on it. That is our error rather than a misunderstanding. What was actually decided on Monday is two deliveries, not three: produce, dairy and chilled ready meals together in December, and bakery separately as its own workstream. That is what is in the go/no-go record. If anyone said three waves in the room they were repeating a plan that had not been agreed with you. I have asked Ana to reissue the plan on the two-delivery basis today.

Marco, In the go/no-go meeting on Monday it was stated that we had agreed a three-wave rollout for fresh. I do not remember agreeing to that and Robert certainly did not. What we agreed was fresh as Phase 2 in one delivery. Three waves means three cutovers and pushes the last one well past the ROI window, which is exactly the thing Robert has been saying since March last year. Can you point me at where this was agreed? Mit freundlichen Grüßen

Hi All, Hereby the weekly update. Update 24-11-2025 (Week 48) 🟢 On Track Note that the plan has been reissued on a two delivery basis. Earlier plan documents showing three waves for fresh are superseded and should not be used. Timeline Replanned. Go-live 15 December for three categories. [Image removed by sender] Topics worked on last week 1. Go/no-go held. Produce, dairy and chilled approved. Bakery descoped 2. OP_ID field exclusion agreed and confirmed in writing Topics planned for this week 1. Cutover preparation (Phase 5 - Deployment) 2. Store communications If there is anything else you'd like to see in these update emails, please don't hesitate to let us know. Kind regards, Best regards,

Then that is my decision. Go live on produce, dairy and chilled ready meals. Bakery comes later as its own,

Hi Robert, Lena, Monthly steering report, November 2025. Status: 🟢 On Track Replanned. Fresh go-live 15 December for three categories. - Go/no-go held 17 November. Produce, dairy and chilled approved. - Bakery descoped to a separate workstream starting March 2026. - This is two deliveries rather than three. Any plan document showing three waves is superseded. [Image removed by sender] What we need from you: None.

Two of the three regions say they cannot support that many

during their peak. So I have agreed to reduce it.

Twenty-five. Spread the same way, I mean three regions, mixed formats.

you know It has failed twice. Once on the sixth,

and once,

stale stock, so we over-ordered on about forty lines,

now told their regional manager that the new system does not work.

Hello, First full quarter of fresh live. Numbers against the baseline we agreed in December. Produce and dairy, 25 pilot stores, January to March: Fresh waste 4.1% -> 3.4% of fresh net sales Absolute reduction approximately 118 tonnes over the quarter Estimated CO2e avoided approximately 296 tonnes Availability +1.9 points Order automation 88% on the categories in scope The CO2e figure uses the conversion factors in your own sustainability report rather than ours, so it should reconcile with what you publish. Chilled ready meals is not in these numbers, it went live too late in the quarter. Two caveats. The baseline quarter had an unusually warm February which flatters produce. And the 118 tonnes is scaled from 25 stores, so please do not multiply it up to the full estate in any external communication without talking to us first. One note on how it is arrived at. The tonnage is derived from the article movement totals in the nightly extract, not counted from till data. That is the normal basis and it has been stable all quarter, but it is a derivation rather than a count and I would rather say so than have it come up later.

It sits under logistics IT. The owner is Nils Ackermann. Priya has asked him twice, in 2024 and again in 2025. Mit freundlichen Grüßen

That is the most useful email I have had from a supplier this year. Lena, who owns the warehouse system?

Robert, Indicative numbers attached. Summary here so you have it in the mail. Chain wide for the three fresh categories, 340 stores: additional annual licence of approximately 420 thousand, plus implementation of approximately 260 thousand one off. On your second point, and this is the honest version. The twelve month expectation was missed for one reason above all others. The value case depended on fresh, and fresh depended on a data field that we identified as a dependency in April 2024 and never obtained. Everything else largely went to plan. We built a workaround in September 2025 which works acceptably on fast moving articles and poorly on slow moving ones, and your category manager has been compensating for the difference by hand ever since. For the next number to be different, that field has to be available. It is not a RELEX deliverable and I cannot commit to it on your behalf, which is why I am putting it in writing rather than in a slide. If it is not resolved, chain wide will reduce waste by less than the pilot suggests, because the slow moving articles are a larger share of the tail across 340 stores than across 25.